Privacy Policy

1. What Information Do We Collect?

We collect and process the following personal information, as applicable:

• First name
• Last name
• Email address
• Contact number
• Address
• Payment method
• Item(s) purchased
• Store or platform where the item was purchased

We may also collect and process your Instant Messaging Account Names (e.g., Facebook Messenger, Viber, and similar messaging platforms) or other account information that you voluntarily provide when using these channels to inquire about or avail of our products and/or services.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy and as permitted by applicable laws and regulations.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To process and manage your product purchases, orders, returns, replacements, and warranty claims;
• To provide customer service and respond to your inquiries, requests, complaints, and concerns;
• To facilitate after-sales services, product repairs, technical assistance, and service center coordination;
• To communicate with you regarding your orders, service requests, warranty claims, and other transactions;
• To coordinate with our authorized service centers, service partners, logistics providers, and other relevant third parties when necessary to fulfill your requests;
• To process payments, refunds, and other transactions, when applicable;
• To maintain records of customer transactions and service requests;
• To improve our products, services, customer experience, and internal processes;
• To investigate and address complaints, disputes, and service-related concerns;
• To comply with applicable laws, regulations, legal processes, and lawful requests from government authorities; and
• To comply with applicable legal and regulatory requirements and to carry out other processing activities that may be necessary or essential for compliance with existing laws, rules, and regulations.

3. With Whom We Share Your Personal Information

We may share your Personal Information with trusted third parties when necessary to provide our products and services, fulfill our contractual obligations, comply with applicable legal and regulatory requirements, or support our legitimate business operations. These third parties may include:

• Service Providers, such as our Accredited Service Centers and other authorized personnel, who require access to relevant Personal Information to facilitate after-sales services, repairs, warranty claims, technical assistance, and other related services;
• Authorized Resellers, Advertising Partners, and Business Partners who may require relevant Personal Information to facilitate or support the services you have requested or to fulfill legitimate business purposes; and
• Other authorized third parties, when necessary for fraud prevention, risk assessment, security purposes, or compliance with applicable laws, regulations, or lawful requests from government or regulatory authorities.

We require our service providers, business partners, and other authorized third parties who process Personal Information on our behalf to comply with applicable privacy laws and regulations and to maintain appropriate contractual or other legally binding obligations concerning the confidentiality, security, and lawful processing of your Personal Information.

4. How We Protect Your Personal Information

We implement appropriate physical, technical, and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, misuse, unauthorized access, disclosure, or other forms of unauthorized processing.

However, while we take reasonable and appropriate measures to protect your Personal Information, no method of transmission or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of Personal Information transmitted to or stored by us. We continuously review and improve our security measures to help protect your Personal Information against unauthorized access, use, disclosure, alteration, or loss.

5. How Long We Keep Your Personal Information

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as necessary to comply with applicable laws, regulations, legal obligations, and legitimate business requirements. Once your Personal Information is no longer required for these purposes, we will take reasonable measures to securely delete, dispose of, or anonymize it in accordance with applicable laws and our internal policies.

When Personal Information is no longer necessary or required to be retained, we will take reasonable steps to securely delete, dispose of, or anonymize such information in accordance with applicable laws, regulations, and our internal data retention and disposal policies.

6. What Are Your Rights

Your Personal Information belongs to you. Subject to applicable laws and regulations, you may have the following rights concerning the collection and processing of your Personal Information:

• Right to be Informed
• Right to Object to the processing of your personal data and the Right to Withdraw Consent
• Right to Access
• Right to Rectify
• Right to Erasure or Blocking
• Right to Data Portability
• Right to Damages

You may exercise any of your applicable rights by following the procedures provided on our Site or by contacting us using the contact information set out below.

7. Policy Update

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or services. Any significant changes will be communicated through appropriate channels, including our website or official announcements. We encourage you to review this Privacy Notice periodically for the latest information on how we protect and manage your Personal Information.

8. How to Contact Us

If you have any questions or concerns regarding our Privacy Policy, would like to exercise your privacy rights, submit a request, or require assistance, you may contact us through the Support section of our website at https://www.astron.com.ph/. This is the recommended channel for submitting inquiries and requests.